FAQ

Frequently Asked Questions

Sponsoring & Payments

Is the app really free? Will it remain free?

Yes, LearnMatch is sponsored by our corporate partners, so as long as you choose one of these sponsors when you use the app, the basic courses are free, and will continue to be so!

I don't understand what the sponsor is. Do I have to pay later?

LearnMatch is free of charge for users, because sponsors support us financially. So as long as you choose a sponsor, you will always be able to use the app for free. Paid content within the app, such as bespoke company learning modules, are marked accordingly.

Learning Method

Why is LearnMatch better than other language apps?

  1. LearnMatch is free, thanks to our great sponsors, and it runs WITHOUT advertising.
  2. The LiveMatch feature is unique, enabling you to learn a new language playfully with friends and family and have a lot of fun (the gamification elements provide good entertainment).
  3. The app incorporates almost 40 mother tongues, greater than any other app on the market.
  4. The app is based on the scientifically proven learning algorithm of Germany’s leading vocabulary trainer, phase6, so you know your learning is grounded in fantastic pedagogy.

Do I need an internet connection to use LearnMatch?

LearnMatch can be used offline once you have logged in, as the content is downloaded and stored on your smartphone.

To start a session (either Training or LiveMatch), your phone must connect to the internet for a few seconds. To play LiveMatch against your friends in real time, you will need a good internet connection.

I have reached a point where there don’t seem to be any new words to practice – how do I move on?

Congratulations! This means that you have done a really great job with learning and practicing new vocabulary. You can maybe add a new course of a higher level? Or even start learning a new language?

How can I add my own words to LearnMatch and create my own lists?

Click on the magnifying glass in the upper right corner of the screen. Type in the words/phrases you need or speak them direct into your mobile. Click on the word and you will see the translations, definition, example sentence or picture – here you also have an option to add that wto your personal dictionary.

You can also highlight text or words from the internet or emails on your smartphone/tablet and open or add them to your personal dictionary. Go to learnmatchdict.com on the desktop (using your LearnMatch login) to add these items to your personal dictionary within the app.

 

Monthly Challenge

Why were my Kicker Challenge Points deleted?

The Kicker Challenge runs for one month. This means that you can accumulate the points for that months challenge from the first to the last day of that given month. At the end of the month, the points are reset and the new challenge starts.

I play Kicker Challenge every day – why don’t I earn more points?

It’s great that you like Kicker Challenge so much that you play LiveMatches every day! But only the best 20 results will count for your scores in any given month.

Technical Troubleshooting

I can’t hear any sound, what should I do?

Please check that you have audio enabled.

If this doesn’t solve the issue, please send us an email to info@learnmatch.com with information about which mobile phone and app version you are using. We will get back to you as soon as possible!

The app is slow and hangs. How can I sort this out?

This is usually due to the internet connection. Check the speed of your internet connection using another app on your smartphone (e.g. your browser). Once you are sure the Internet connection is fast, close and restart LearnMatch.

Why can't I continue learning after the first 100 words?

Is it possible that you downloaded LearnMatch Business instead of LearnMatch from the AppStore? If you see the dark green LearnMatch Business logo in the top right-hand corner and after 100 learned words you are told to contact Vision Education, then you are in the LearnMatch Business App. No problem: download LearnMatch from the Appstore (the app with the light green logo) and learn new languages and vocabulary for free.

User Suggestions

I think I would translate something differently – can I feed this back?

We strive to create and constantly improve high-quality content. As a result, we are always happy to receive suggestions for improvement, which you can send to info@learnmatch.com. All those who help us significantly with such improvement will receive a small gift to thank you for your time.

Why can't I learn Russian/Chinese... other languages with LearnMatch?

There are currently six learning languages within LearnMatch: English, German, Spanish, Italian, French and Portuguese. For the first phase of development, we have focused on the world’s most popular learning languages but American English and other learning languages will certainly be added in the future – please let us know which language you would like to learn and maybe your preferred language will be added next!

Registration & Account

Why should I register?

Registration enables you to use and develop your own learning journey, regardless of what hardware you are using – so for example, if you change your phone, you don’t want to have to start again! Logging in enables your progress to be saved as well as facilitating your playing LiveMatch with friends and adding to your personal dictionary.

How do I delete my account?

Please send us an email to support@learnmatch.com and we will delete your account.

More questions? We are here to help 🙂