FAQ English4Kids

With Planet Pop, primary school children aged 6-12 learn English faster and better than ever before. Children learn to speak English from day one by singing English songs. In the process, they have great fun and are impatient to show off their skills to their parents and friends. From the very beginning, children develop excellent pronunciation and understandable and natural grammar with Planet Pop. After just a few days, you will be able to have your first conversations with your children in English. Together with Planet Pop, help your children develop a lifelong love of language learning and the foundation for native-level English.

The child should already be able to read in their native language in order to really make sense of the app and use the content.

Three activities per day within Planet Pop – English4Kids are available free of charge and WITHOUT advertising. Unlimited access is offered as a subscription model. You can see the respective prices for the paid content in the AppStore or, of course, before each purchase.

The subscription is automatically renewed if it is not cancelled at least 24 hours before the end of the current subscription period. Your child’s account will be charged for the next subscription period up to 24 hours before the end of the current subscription period. The current period of in-app subscriptions cannot be cancelled.
You can deactivate the automatic renewal function at any time in the account settings.

Yes, the videos are streamed so an internet connection is always required.

Click on the unit you want to learn and select a video or exercise of your choice. The circles show you how much you have already learned.

In your child’s user profile, you can see their collected learning stars and badges at a glance, change their avatar and switch users. Here you will also find the settings, where you can choose your child’s mother tongue and set the video resolution, as well as subscription details. You can also set the reminder function so that your child never misses a training session again!

A subscription includes three free videos or exercises per day. To enable your child to learn without restrictions, you can purchase a subscription.

We verify your age before purchase by entering your date of birth. You can only buy a subscription if you are 18 years and older.

Click on the profile icon at the top left and select your preferred language from the list under “Settings”. There are over 40 languages to choose from.
The user interface will now be displayed in your selected language.

1. Please check that you have switched on the audio function: both in the device settings and in the app settings.
2. Please send us an email to support-kids@learnmatch.com, specifying which smartphone/tablet and which app and Android/iOS version you are using. We will get back to you as soon as possible.

This is usually due to the internet connection. Check your internet connection and its speed with another application on your smartphone (e.g. browser). Close Planet Pop – English4Kids and start the app again if your internet connection is OK.
We are always working to improve the stability of the app. To ensure this, we update the app every 2-3 weeks so that even the smallest bugs can be fixed. Before you report a bug, make sure you have the latest version of the app installed.
For error messages, please contact our support team at support-kids@learnmatch.com.
Please describe your problem as precisely as possible (it is best to add screenshots or a video to your message, which show the problem in more detail). This will help us to find a suitable solution for you more quickly.

Samsung sometimes recognises the app as a game and therefore displays it differently. You can change this by turning off the Game Launcher function.
Instead of deactivating the Game Launcher completely, you can simply select the Planet Pop – English4Kids in it and remove it from the list. The best way to do this is as follows:
1. Open the Game Launcher on your Samsung phone.
2. Swipe up from the footer at the bottom (where the installed games are listed).
3. Tap and hold the game icon you want to remove from the Game Launcher. A menu will appear. Tap “Remove from Game Launcher” (don’t worry, it will not be uninstalled from your device).
As soon as you remove the app from the Game Launcher, the app icon will disappear from the Game Launcher and you should see the whole app on your screen.

For every video and every correct exercise, your child receives one point.

You have bought the unlimited version but don’t see it in the app? Try restoring the purchases first. Click on the profile sign at the top left of the menu and scroll down to ‘Restore purchases’.
Even if you have a new phone and don’t see the content purchased on your old device in the app, you can restore purchases. The prerequisite for this is that you use the same Apple ID or are logged in with the same Google account (as on the old device).

There are currently 29 units. Each unit consists of six video lessons: Conversation practice, Music video, Pronunciation practice, Grammar tutorial, Vocabulary rap and Karaoke. More units are being developed in response to feedback.
The Planet Pop lesson plan has been carefully structured to support learners aged 6 to 12. Our aim is to help students pass their Cambridge English A1 and A2 exams.

Planet Pop offers a comprehensive and immersive learning experience. The app is a complement to the comprehensive teaching programme on the planetpop.com website.
Planet Pop is an English learning platform with entirely self-produced content covering CEFR levels Pre-A1 to A2. Downloadable material is available on the website for each video: Teaching material (lesson plans), Worksheets for students and Flashcards. In addition, Planet Pop textbooks are also available to provide the perfect support for the teaching process. Therefore, there is no extra learning needed within the classroom at school to complement your child’s learning on Planet Pop.